As devices become essential to daily life, after-sales service matters more than ever. HUAWEI is redefining customer care with a comprehensive, user-first support system designed to deliver reliability, transparency and peace of mind.
A Regional Service Network You Can Rely On
HUAWEI’s service coverage now spans 10 countries and regions, including Malaysia, Singapore, Australia, New Zealand, Thailand, Indonesia, Vietnam, the Philippines, Japan and Hong Kong/Macau—supporting customers in nine languages.
Its Service Upgrade Programmes help keep devices running smoothly through Free Expert Solutions, Cleaning & Refresh, Diagnosis & System Renewal, and Round-trip Postal Repair.
HUAWEI Care and HUAWEI Care Plus offer extended warranties, accidental damage protection, battery renewals and repairs handled by certified technicians using genuine parts.
Smart, Fast and Accessible Support
Users can reach HUAWEI via hotlines, live chat and 24/7 AI Live Chat in key markets. In Malaysia, support is available at 1800 22 0086 (9am–6pm daily).
If the chatbot cannot resolve an issue, it transfers users to a human agent seamlessly.
Once a repair is requested, customers receive instant confirmation and updates at every stage—from pickup to repair and return.
Support Through the MY HUAWEI App
The MY HUAWEI App provides easy access to booking repairs, locating service centres and tracking repair status in real time.
For convenience, Postal Repair Service offers free pickup and return, ensuring support even for users in remote areas.
Quality and Care You Can Trust
All repairs at Huawei Authorised Service Centres are carried out by trained technicians using genuine spare parts.
Value-added services like Cleaning & Refresh and System Renewal enhance the in-person experience and help extend device lifespan.
Commitment Beyond Repairs
Through initiatives like HUAWEI Service Day, customers enjoy complimentary cleaning, updates and expert advice—reinforcing Huawei’s long-term commitment to device care and sustainability.
With its blend of accessibility, expertise and thoughtful aftercare, HUAWEI’s service model is setting a new standard for customer support, proving that great service is not just about fixing devices, but caring for users.