Consumer experience is constantly prioritised by OPPO in order to offer a smooth, practical, and engaging customer journey. A number of characteristics make OPPO’s customer-centric service distinct from that of competing brands. This includes the My OPPO App, which is only available to subscribers, and its first-rate after-sales support, which treats consumers with respect.
My OPPO App, which was introduced three years ago, has come to represent a bridge that unites members in a variety of ways. My OPPO App has served over 2 million users in Malaysia so far, adding value steadily. This occasionally includes incredible benefits like Members’ Day celebrations.
Customers can gain access to higher levels and privileges after registering as a My OPPO App member by earning experience points through product purchases. Each member will get a range of gifts and discounts, including birthday rewards, special discounts on repair costs, food and beverage vouchers, and much more, to ensure advantages beyond services.
My OPPO App also links users through special O-Time experiences. These interactions are closed-door events that allow members and brands to communicate in depth. This offers First-hand Experience on the latest products, Experiential Lifestyle Workshops such as Cooking and Baking Classes, as well as Product Knowledge Sharing and Interactive Sessions that allow members to develop with OPPO.
Additionally, beginning November 2019, OPPO Malaysia has been gradually integrating its after-sales services into stores to enhance the transparency of the services offered. There are currently 17 My OPPO Spaces, 2 Service Centers, and 1 Send-in Repair Service Center located around Malaysia, guaranteeing that any customer’s problem can be fixed quickly.
Join the OPPO Members community as they are celebrating My OPPO 3rd Anniversary with fantastic deals and offers right now!
To find out more: https://www.oppo.com/my/store/contents/event/3rdanniversarymembersmonth/