In today’s digital landscape, where artificial intelligence (AI) plays an increasingly prominent role, the concept of trust has emerged as a critical societal concern. As technology evolves, so do the challenges surrounding data protection and privacy. To address these challenges, leaders and experts from diverse industries recently convened at the second edition of CelcomDigi’s Trust Circle forum, held in collaboration with the Malaysian Communication and Multimedia Commission (MCMC).
The forum aimed to foster deeper discussions on responsible data practices and to collectively address the ethical and regulatory implications of digital innovation in an AI-driven world. Representatives from CelcomDigi, MCMC, Microsoft Malaysia, KPJ Healthcare, IIS Partners, Cisco, MIMOS, and the International Islamic University Malaysia shared valuable insights on the risks posed by AI trends to customer data protection, the importance of future-proofing privacy programs within organizations, and strategies for building public trust through responsible AI use.
According to findings from the 2024 Edelmen Trust Barometer, technology companies are perceived as the most trusted entities to introduce innovation into society, including AI. This underscores the importance of organizational leaders taking a proactive stance on emerging ethical concerns. The Trust Circle forum serves as a platform for multi-industry professionals to raise privacy and data protection standards in corporate Malaysia.
Emphasizing the significance of trust in the AI age, Datuk Idham Nawawi, Chief Executive Officer of CelcomDigi, highlighted the need for strong data governance and accountability. He stressed the importance of transparency in data management practices and risk mitigation strategies to build trust among stakeholders.
Nawawi noted that telecom operators like CelcomDigi play a critical role in fostering digital trust by prioritizing privacy and data protection for customers. He underscored the importance of selecting trustworthy partners, adhering to evolving regulations, and maintaining high standards of data governance.
The Trust Circle, comprising experts from regulators, telecommunications, technology, healthcare, finance, and academia, facilitates robust collaboration and knowledge sharing. Since its inception in November 2023, the Trust Circle has grown significantly, reflecting a shared commitment to raising standards and fostering trust in an AI-enabled world.