Samsung Malaysia Electronics’ dedication to providing the greatest level of customer satisfaction and continual improvement of its customer care programs has resulted in a double win at the Asian Experience Awards 2023. Malaysia Brand Experience of the Year – Electronics and Malaysia Service Experience of the Year – Electronics were both given to Samsung.
“At Samsung, we always put our customers at the forefront of everything we do. We are pleased to be recognised for our efforts towards delivering excellence in brand and service experiences with these awards,” says Teng Kah Wee, Head of Customer Satisfaction, Samsung Malaysia Electronics. “We will continue to invest in customer-centric innovation to remain the top choice among Malaysian consumers and further strengthen their trust in the brand.”
The business has been tirelessly updating its customer service activities to create a seamless and gratifying experience for consumers throughout their ownership of Samsung devices and appliances. This involves the purposeful growth of its multichannel network to provide personalized service according to consumers’ diverse requirements and preferences.
Customers, regardless of location, benefit from a total of 24 mobile and 90 home appliance walk-in service centers around the country. Customers may easily reach expert specialists who can give quick and effective solutions.
The addition of a dedicated hotline for premium service queries on the Galaxy Z Fold and Galaxy Z Flip strengthens Samsung Malaysia’s commitment to customers’ specialized demands. Furthermore, the Live Chat technology provides real-time, human assistance via text messaging.
The organization has implemented revolutionary remote management and visual support to improve diagnosis accuracy. This sophisticated method is especially useful for non-defect-related difficulties that are frequent with household appliances.
The Samsung Members app is a one-stop shop for comprehensive and unique customer care services that ease device setup, administration, and optimization. It is also the site where Samsung Malaysia offers specifically designed experiences, goods, and promotions for #GalaxyTroop.
In keeping with its commitment to customer satisfaction, Samsung Malaysia offers a manufacturer’s guarantee on all of its gadgets and appliances. Customers may quickly monitor the status of their warranties and file claims, receiving assistance and help throughout the process.