The smartphone market is seeing growing levels of competition. Innovation in customer experience and customer service is equally important as product innovation and technology. Consumers benefit from a better customer journey and experience as a whole, and their impression of the brand remains positive. An organisation may keep customers who are loyal while also upholding a strong reputation for the brand by improving the customer experience.
Three video clips from genuine users in various countries were released by OPPO in June and July of this year, and the videos were well received by users. Together We Create, the first video, depicted the experience of senior citizens learning to use smartphones with the assistance of service representatives, while A Chance Meeting, the second video, tells the tale of a repairman who assists an Uber driver in locating and resolving GPS issues while still on standby, inside his car. The final video, titled Reunion, demonstrates how an OPPO support representative gave the user’s phone back when they experienced peculiar circumstances. The videos demonstrated how OPPO establishes connections with its customers by resolving their issues and answering their questions through common everyday challenges.
Every story has demonstrated how OPPO’s service motto, “Care & Reach,” attempts to continually lower the barrier between customers and OPPO products by providing them with straightforward “How-to” instructions and the ease that comes with cutting-edge technology.
Additionally, OPPO held its “Perfect Companion in June” offline events in Malaysia, the Philippines, Pakistan, Egypt, Tunisia, and other countries and regions. These events urged users to bring their elderly parents to OPPO Service Centers so that they can get their questions regarding cell phone use answered or fully understand a new device function.
They might also join their parents to upgrade the device software and maintain their devices for free. The month-long event aims to motivate people to provide more care and companionship to their elderly parents by improving their device user experience. With the support of OPPO’s service staff, many elder mothers and fathers were able to solve different smartphone usage difficulties and discover numerous handy and intriguing phone functions at this event.
This initiative demonstrates OPPO’s dedication to offering thoughtful services and a hassle-free user experience, while also allowing the older generation to take control of their devices, proving that they, too, can be tech-savvy. OPPO is committed to ensuring that consumers get the most out of their OPPO products through these initiatives.